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Terms and Conditions

Our Responsibility To You

You will greeted courteously and have a right to confidentiality.  You will receive an appointment with a doctor within 48 hours.  For routine appointments you can request a doctor of your choice.  You have a right to see your medical records subject to the limitations of the law.  You will be seen the same day if you have an urgent problem. 

Your Responsibility To Us

Tell us of any change of name, address and telephone number so our records are accurate.  Please treat all surgery staff with respect, we are doing our job.  Violent behaviour will not be tolerated.  If you cannot keep your appointment please let us know someone else may need it.  Please use the tear off slip to request a repeat prescription

Zero Tolerance

The practice operates a policy of withholding treatment from violent and abusive patients.  Any form of violent, aggressive or abusive behaviour towards any of our staff will not be tolerated.  Individuals behaving violently towards staff will be reported to the police and removed from the practice list